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SQL DB Mail - Error While sending email. in sql 2012

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HI,

I am trying to send db mail from one of the server and end up with error. the same is shown below . 

Error Message :

The mail could not be sent to the recipients because of the mail server failure. (Sending Mail using Account 2 (2016-09-15T13:45:59). Exception Message: Cannot send mails to mail server. (The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 Client was not authenticated).
)

but , with the same mail server name and email address configured in the DB mail from other servers in same network / domain is working fine, facing issues only with this one server. 

Checked even the status of the DB mail with below Query , which shows as STARTED. 

EXEC msdb.dbo.sysmail_help_status_sp;

When i execute the sysmail_help_queue_sp, i see inactive in the column "state", is that the problem ? but i am not

seeing that as problem, If yes, please help me to mark it in right status mode.

else please do le tme know the right way to clear the same


hemadri



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